FAQ

Frequently Asked Questions (FAQ)

1. What are your shipping options?

We offer the following shipping methods:

• Standard Shipping: Estimated delivery within [X] business days.
• Express Shipping: Estimated delivery within [Y] business days.
• Premium Shipping: Next-day or same-day delivery in select areas.

Shipping costs are calculated at checkout based on your location and order size.

2. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on our website or the courier’s tracking system to monitor the status of your delivery.

3. Do you ship internationally?

Yes, we ship to most locations worldwide. International orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient. For more information on these charges, please check with your local customs office.

4. How long will it take to receive my order?

Delivery times vary based on the shipping method selected and your location. Standard Shipping typically takes [X] business days, Express Shipping [Y] business days, and Premium Shipping offers next-day or same-day delivery in select areas. Please note that these are estimates and actual delivery times may vary.

5. What should I do if I have not received my order?

If your order has not arrived within the estimated delivery time, please check the tracking information provided. If there are any issues or delays, contact our customer service team at [Customer Service Email] or [Customer Service Phone Number], and we will assist you in resolving the issue.

6. Can I change my delivery address after placing an order?

Once an order is placed, changes to the delivery address are not guaranteed but may be possible within a limited time frame. Contact our customer service team immediately if you need to update your delivery address.

7. How can I return or exchange an item?

For information on returns and exchanges, please refer to our Returns and Exchanges Policy. Follow the instructions provided to initiate a return or exchange, and our team will assist you with the process.

8. Are there any shipping fees for returns?

Return shipping fees may apply depending on the reason for the return and the shipping method used. Please review our Returns and Exchanges Policy for more details on return shipping costs and procedures.

9. What should I do if my order arrives damaged or incorrect?

If you receive a damaged or incorrect item, please contact our customer service team immediately via 24/7 Customer Service chat or support@dresscodemarket.com. Provide your order number and details about the issue, and we will work with you to resolve it as quickly as possible.

10. How can I contact customer service?

For any questions or concerns regarding your order, shipping, or other inquiries, please contact our customer service team via 24/7 Customer Service chat or support@dresscodemarket.com